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Conditions of Use

Kids Palace terms and conditions apply to the use of Kids Palace website and by accessing Kids Palace website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. 

AVAILABILITY

We aim to have the items on our website in stock. However, sometimes a product is more popular than we expected and may be out of stock. If so we will email you and give you our best estimate of delivery times and a choice whether to proceed or cancel. The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.  We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.  All our prices are in UK pounds sterling. Kindly ensure the e-mail address you give us is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

DELIVERY

Our Courier (myhermes) can deliver order to anywhere in the UK. For all other destinations please email us for postage costs which we charge at cost. Every step is taken to ensure delivery charges are kept to a minimum.  An approximate charge for a small Item to USA by airmail is around £12.99. We can send items by FEDEX express usually 48hrs, but they can be subject to customs delays. We cannot be held responsible for any parcel held up by customs although we endeavour to make sure this does not happen.

Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. Obviously we have no control over these possible charges and unfortunately cannot predict what they will be. We do not guarantee any timescale for parcels arriving to UK or International destinations.  We can only give our best estimate of delivery times.

PAYMENT

We accept all major credit and debit cards. All transactions are in GBP UK Pounds Sterling.  We provide you with a facility to convert the prices into your currency as a guide, we suggest you check the information you receive from our currency converters with your credit card provider. All rates quoted would be at the exchange rate prevailing at that precise moment and may not be the exact cost your credit card company will charge.  Please contact your card issuer for details on any charges they may make to convert currencies.  All prices shown include VAT where applicable. All transactions are billed in GBP. All returns are issued in GBP.

CUSTOMER CARE

It is the policy of our company, to always listen to you, the Customer. We welcome your comments and suggestions. If you have a problem or concern please email Customer Care (info@kidspalace.co.uk) all concerns will be acknowledged within 7 working days and will contain an estimated time scale for resolving the problem. We will ensure that the concern is dealt with in confidence and conclude the matter as quickly as possible, and all procedures and resolution action will be recorded and reviewed on a regular basis to identify areas requiring improvements.

If you do not have a reply to your email it means either we did not receive it or we have been unable to reply to you because the emails keep coming back, this happens very often, it is always worth putting your telephone number on an important email just in case Customer Rights are not affected by any of our company terms and conditions. We cannot guarantee that all colour monitors will accurately reflect the colours of our products and shall not be liable for any loss or damage caused as a result of poor colour representation.

LOST PARCELS

We must be informed of parcels not arriving as soon as possible, for UK it must be within 2 working days after the specified delivery date. For International destinations we must be informed within 3 working days after specified delivery date, failure to do this can affect our ability to trace the parcel and issue any refund due.

PRIVACY POLICY

Kids Palace makes no representation that materials on this website are appropriate or available for use in other locations and accessing them from territories where their contents are illegal, is prohibited. Those who choose to access this site from other locations, do so on their own initiative and are responsible for compliance with local laws. We do not store credit card details, nor do we share customer details with any 3rd parties. We are committed to protecting your privacy. We collect information about you to process your order and provide you with the best possible service. The type of information we collect about you includes your name, address, phone number, email address and card details. All your personal informations you give us are kept private, secure and never passed nor disclosed to third parties. All the informations received by Kids Palace are used to process your orders and develop a better online experience.

DISCLAIMER

In using this web site, the user shall agree to indemnify us against all claims, liability, damages, losses and costs arising from any breach of these conditions by the user or the use by any person accessing the website using User’s membership information. We shall have the right, at our discretion, to change, modify, add or remove terms of this agreement at any time without notice. Changes shall be effective immediately. You agree to review this agreement periodically since subsequent use by you of this site shall constitute your acceptance of any changes. Kids Palace shall have the right at any time to change or discontinue any aspect of the web site, including, but not limited to, the community areas, content, hours of availability and equipment needed for access to use. Such changes, modifications, additions or deletions shall be effective immediately upon posting and any subsequent use by you after such posting shall conclusively be deemed to be acceptance by you of such changes, modifications or deletions. Those who access this site from outside of the United Kingdom are responsible for any compliance with any local laws that may be applicable. Responsibility for Local Taxes and Duties on orders sent lie with you the customer. All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT (but do not include delivery charges). Your card will be debited on despatch of the goods. The contract price of any product is the price in force at the time of your order or (if lower) the price in force when your confirmation email is sent. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law. We reserve the right to modify these terms and conditions from time to time, whereupon the user will be deemed to accept these changes, and it is the responsibility of all users to check the conditions regularly.  We reserve the right to refuse to fulfil any order or refuse to transact with any person for any reason whatsoever and at our sole discretion. We reserve the right to withdraw any of the products advertised or offered at any time. Descriptions and prices on this web site are displayed on an invitation to treat basis only, and do not constitute a legally binding offer.  Copyright 2021 All rights reserved all trademarks acknowledged.

SECURITY

Kids Palace has detailed security policy in place. This is to ensure your data are safe. All transactions that takes place at Kids Palace are carried out and protected securely on our server with up to 256-bit Secure Socket Layer Encryption. For any queries about security please email security@kidspalace.co.uk.

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